Order Update

New weight ranges apply due to courier price changes

Weight Limits

Updated order weights to help manage price hikes from couriers.

1 Box

Your order should weigh between 5 and 11 kilos for one box.

A single delivery box on a scale showing weight between 5 and 11 kilos.
A single delivery box on a scale showing weight between 5 and 11 kilos.
2 Boxes

Orders with two boxes must weigh from 18 to 21 kilos total.

28 - 31 kilos...

3 Boxes
Three stacked courier boxes labeled with weight ranges from 28 to 31 kilos.
Three stacked courier boxes labeled with weight ranges from 28 to 31 kilos.
A graphic chart illustrating all box quantity weight limits side by side.
A graphic chart illustrating all box quantity weight limits side by side.

FAQs

Why new weight limits?

Courier price hikes forced us to adjust order weight ranges.

What are the new ranges?
What if my order is lighter?
Who can I contact?

Each order must match one box count’s weight range exactly; mixing sizes in one order isn’t allowed.

If your order is under the minimum weight, please add items to meet the required range.

Reach out to our support team for help with your order weight.

Contact Us

A friendly customer service representative ready to assist with order weight questions.
A friendly customer service representative ready to assist with order weight questions.

Reach out anytime for help with new order weight requirements.